Frequently asked questions

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    9. What insurance do you accept?
    We gladly accept Aetna, Excellus Blue Cross Blue Shield, MVP, as well as NYS Workers Comp, and private pay.
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    1. Do I need to see my doctor first in order to start physical therapy?
    Depending on your symptoms and the type of health insurance you have, a doctor visit may be required. New York State does allow for Direct Access, Call our offices and we can give you the best answer based on your information.
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    2. Do I need a prescription?
    The answer depends mostly on the type of health insurance that you have. With your insurance information in hand, give us a call.
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    3. How long will my appointment be?
    A typical visit is anywhere from 45 – 60 minutes in length depending on condition.
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    4. How many times a week will I have to come?
    We find that 3 times per week is the most effective treatment frequency for the majority of conditions. Your therapist will use clinical rationale to set up a treatment frequency that works best for your condition and rehab goals.
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    5. How long is it going to take for me to get better?
    This varies from patient to patient. Most report relief within the first few visits, however full recovery time differs per patient, per condition.
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    6. What should I wear to my appointment?
    Loose-fitting comfortable clothing and shoes you would be comfortable exercising in. Consider the body part that is injured and make sure that your clothing will allow us to work on that area.
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    7. Is physical therapy going to be painful?
    Our goal is to decrease and minimize pain. Your therapist will educate you on what to expect when it comes to soreness after physical therapy sessions. We recognize that each person has a unique tolerance for pain and we strive to be sensitive and respectful to that.
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    8. Will I be able to get appointments that coordinate with my work schedule?
    Our clinic is open 7 days per week. We will work with you to schedule an appointment that works for you.
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    10. Payment questions???
    Call us about any insurance questions.
If you have more questions please contact us
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